Experience

Cloudflare

Network Security Engineer / SOC • Sep, 2023 — Present

As a member of the Cloudflare SOC team I handle proactive monitoring and support for customers in under attack situations, along with helping the greater NSE team within the day to day roles.

GitLab

Support Engineer • Sep, 2022 — Feb, 2023

As a GitLab support engineer I was reponsible for helping customers on our SaaS platform along with being a part of the licencing team.

UKDedicated

Level 2 Support Engineer • March, 2022 — Sep, 2022

As a level 2 tech at UKDedicated/GURU Cloud I was responsible for rolling out new cloud servers and overseeing our in house Acronis cloud for backups.

UKDedicated

Level 1 Support Engineer • Feb, 2020 — March, 2022

At UKDedicated/GURU Cloud hosting I was responsible for being the 1st point of contact for any issues that cropped up with our servers or setup and resolve them in a timely manner or escelate to the relivent team.

Education

Central Bedfordshire College

Information Technology • 2016 — 2018

Skills

Microsoft Office

Bash/Shell

Git

Bash

DNS

Java Development

PHP Development

Customer Service

Troubleshooting

Basic Networking

SSH

Linux Administration

Ansible

Basic knowlage of playbooks and host configuration.

Icinga2 / Nagios