Experience

Cloudflare

Security Operations Centre Engineer • Sep, 2023 — Present

As a member of the Cloudflare SOC team I handle proactive monitoring and support for customers in under attack situations.

GitLab

Support Engineer • Sep, 2022 — Feb, 2023

As a GitLab support engineer I was reponsible for helping customers on our SaaS platform along with being a part of the licencing team.

UKDedicated

Level 2 Support Engineer • March, 2022 — Sep, 2022

As a level 2 tech at UKDedicated/GURU Cloud I was responsible for rolling out new cloud servers and overseeing our in house Acronis cloud for backups.

UKDedicated

Level 1 Support Engineer • Feb, 2020 — March, 2022

At UKDedicated/GURU Cloud hosting I was responsible for being the 1st point of contact for any issues that cropped up with our servers or setup and resolve them in a timely manner or escelate to the relivent team.

Education

Central Bedfordshire College

Information Technology • 2016 — 2018

Skills

Linux System Administration

Server provisioning, hardening, troubleshooting, and day-to-day operations across production environments.

Bash / Shell Scripting

Writing automation scripts for system management, monitoring, and operational tasks.

Git & Version Control

Daily use of Git for source control, code reviews, and collaborative development workflows.

DNS & Networking Fundamentals

Managing DNS records, troubleshooting connectivity issues, and understanding TCP/IP networking.

SSH & Secure Access

Secure remote administration, key-based authentication, and access management.

Configuration Management & Automation

Using Ansible to manage hosts, deploy configurations, and automate repeatable infrastructure tasks.

Monitoring & Alerting

Experience with Icinga2 / Nagios for service monitoring, alerting, and incident response.

Web & Backend Development

PHP and Java development for internal tools, APIs, and web-based systems.

Infrastructure Troubleshooting

Diagnosing and resolving system, network, and application-level issues in live environments.

Customer & Technical Support

Providing clear technical support, incident updates, and issue resolution for users and stakeholders.